Privacy

TRUSTe

 

This Privacy Policy covers PatronManager’s treatment of personally identifiable information that it collects when you are on the PatronManager site (www.patronmanager.com), and when you use PatronManager’s services. This policy also covers PatronManager’s treatment of any personally identifiable information that PatronManager’s business partners share with PatronManager or that PatronManager may collect on a partner’s site. This Privacy policy also covers our collection, use and disclosure of personal information that we collect through our service. The use of information collected through our service is limited to the purpose of providing the service for which our client has engaged PatronManager. This policy does not apply to the practices of companies that PatronManager does not own or control or to people that PatronManager does not employ or manage.

Privacy Shield

PatronManager participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. PatronManager is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

PatronManager is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. PatronManager complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework,PatronManager is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, PatronManager may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information Collection and Use

PatronManager collects personally identifiable information when you register for a PatronManager account, when you use certain PatronManager products or services, when you visit PatronManager pages, and when you enter promotions or sweepstakes. PatronManager may also receive personally identifiable information from our business partners. When you register with PatronManager, we ask for your company name, address, email address, phone number, and additional business-related information. Once you register with PatronManager and sign in to our services, you are not anonymous to us. PatronManager also automatically receives and records information on our server logs from your browser including your IP address, PatronManager cookie information, and the page you requested. PatronManager uses information for three general purposes: to customize the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products. In the case your information is processed by PatronManager on behalf of a client, personally identifiable information such as name, address, email address, and phone number may be processed in the sole discretion of the PatronManager client based upon the services subscribed to by the client.

Information Sharing and Disclosure

We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy. PatronManager will not sell or rent your personally identifiable information to anyone. PatronManager may send personally identifiable information about you to other companies or people when: we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of PatronManager to provide a product or service to you. These companies provide services to us, such as hosting our email systems, providing hosting for streaming media content, and the back-up of our data. Unless we tell you otherwise, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us in providing our service to you.

Some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our site.  Please be aware that you are providing your personal information to these third parties and not to www.patronmanager.com.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

We may also disclose your personally identifiable information if PatronManager is involved in a merger, acquisition, or sale of all or a portion of its assets, and you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

Tracking Technologies

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.

PatronManager and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of PatronManager. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and other interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

The security of your personally identifiable information is important to us. If you enter sensitive information (such as credit card numbers) on our registration forms, we encrypt that information using secure socket layer technology (SSL).

To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Secure_Sockets_Layer

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at privacy@patronmanager.com.

Testimonials

From time to time, we post customer testimonials on our Web site, which may contain personally identifiable information such as the customer’s name. In this case, we obtain the customer’s consent prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@patronmanager.com.

Blogs

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy@patronmanager.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our blog is also managed by a third party application that may require you to register to post a comment.  We do not have access or control of the information posted to the blog. You will need to contact of login into the third party application if you want the personally identifiable information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Promotions

From time to time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as ZIP code).

Communications from the Site – Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for privacy, we provide you a way to unsubscribe within each newsletter. In addition, we also offer you the ability to edit and delete your account information (see next section).

Your Ability to Edit and Delete Your Account Information and Preferences

Upon request PatronManager will provide you with information about whether we hold any of your personal information or are processing information that we have collected from you. You may access, correct, or request deletion of your personal information by emailing privacy@patronmanager.com

PatronManager gives you the ability to edit your PatronManager Account Information and preferences at any time by notifying us of the changes you wish to make by emailing privacy@patronmanager.com. You may request deletion of your PatronManager account or information by emailing privacy@patronmanager.com. Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity–which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.

Individuals within the European Union or European Economic Area are entitled to additional choices as a result of data privacy law known as the EU General Data Protection Regulation, more commonly referred to as “GDPR”. The following are those additional choices:

  • Access and Export: You may also request a machine readable format export of your by contacting privacy@patronmanager.com.
  • Limit Use: You can request that we limit the use of your data by contacting privacy@patronmanager.com.
  • Rectification: If you find inaccuracies in your information, you have the ability to request that those inaccuracies be corrected by submitting a request to privacy@patronmanager.com.
  • Removal: You can request that your data be removed from the PatronManager system by contacting privacy@patronmanager.com. For legal, accounting, and safety reasons, some data may not be able to be immediately removed or anonymized. For example, to comply with anti-money laundering laws, we may be required to maintain personal information tied to financial transactions. Such data may only be able to be removed after a minimum required data retention period.

All inquiries will receive responses within 30 days of our receipt of them.

Please be advised that some statistical information may possibly remain in our archived records after your account has been deleted. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For Residents of California – California Consumer Privacy Act (CCPA)

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

You have the right to request that Patron Technology disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Your Ability to Edit and Delete Your Account Information and Preferences), we will disclose to you:

  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Your information may be shared with a third party for the following business purposes:

Auditing – Advertising analytics, Auditing legal and regulatory compliance

Security – Detecting security breaches, Protecting against fraud and malicious activity, Taking action against wrongdoers (e.g. fraudsters and hackers)

Debugging – Identifying and fixing technical errors

Short-term uses – Contextual ad customization that does not involve or contribute to profiling

Performing services – Account maintenance, Customer service, Processing transactions, Marketing

Internal research to develop or demonstrate technology

Testing or improvement of any service or device “owned, manufactured, manufactured for, or controlled by” the business.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We only use personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

NON-DISCRIMINATION 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties.
  • Provide you a different level of quality of goods or services.
  • Suggest that you may receive a different price rate for goods or services or a different level of quality of goods or services.

In the preceding twelve (12) months, Patron Technology has sold the following categories of Personal Information:

Category A: Identifiers [NO]
Category B: California Consumer Records Personal Information categories [NO]
Category C: Protected classification characteristics under California or federal law [NO]
Category D: Commercial information [NO]

 

Changes to this Privacy Policy

We may update this Privacy Policy and its updated date to reflect changes to our data governance practices. If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Effective Date of this Privacy Policy: 5/15/2022

For questions or comments on this policy email privacy@patronmanager.com or write Privacy Manager, PatronManager, 10675 Perry Hwy, #1316, Wexford, PA 15090.