PatronManager Privacy Policy

Privacy

This Privacy Policy covers PatronManager’s treatment of personally identifiable information that it collects when you are on the PatronManager site (www.patronmanager.com), and when you use PatronManager’s services. This policy also covers PatronManager’s treatment of any personally identifiable information that PatronManager’s business partners share with PatronManager or that PatronManager may collect on a partner’s site. This Privacy policy also covers our collection, use and disclosure of personal information that we collect through our service. The use of information collected through our service is limited to the purpose of providing the service for which our client has engaged PatronManager. This policy does not apply to the practices of companies that PatronManager does not own or control or to people that PatronManager does not employ or manage.

Data Privacy Framework

PatronManager complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce.

PatronManager has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) under the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

PatronManager is responsible for the processing of personal data it receives, under the DPF, and subsequently transfers to a third party acting as an agent on its behalf. PatronManager complies with the DPF Principles for all onward transfers of personal data from the EU and the UK, including the onward transfer liability provisions.

The Federal Trade Commission has jurisdiction over PatronManager’s compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. In certain situations, PatronManager may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, PatronManager commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you.

For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website.

Information Collection and Use

PatronManager collects personally identifiable information when you register for a PatronManager account, when you use certain PatronManager products or services, when you visit PatronManager pages, and when you enter promotions or sweepstakes. PatronManager may also receive personally identifiable information from our business partners. When you register with PatronManager, we ask for your company name, address, email address, phone number, and additional business-related information. Once you register with PatronManager and sign in to our services, you are not anonymous to us. PatronManager also automatically receives and records information on our server logs from your browser including your IP address, PatronManager cookie information, and the page you requested. PatronManager uses information for three general purposes: to customize the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products. In the case your information is processed by PatronManager on behalf of a client, personally identifiable information such as name, address, email address, and phone number may be processed in the sole discretion of the PatronManager client based upon the services subscribed to by the client.

Information Collection and Use

Information Sharing and Disclosure

We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy. PatronManager will not sell or rent your personally identifiable information to anyone. PatronManager may send personally identifiable information about you to other companies or people when: we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of PatronManager to provide a product or service to you. These companies provide services to us, such as hosting our email systems, providing hosting for streaming media content, and the back-up of our data. Unless we tell you otherwise, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us in providing our service to you.

Some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.patronmanager.com.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

We may also disclose your personally identifiable information if PatronManager is involved in a merger, acquisition, or sale of all or a portion of its assets, and you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

Tracking Technologies

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.

PatronManager and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:

Digital Advertising Alliance (DAA)’s self-regulatory opt-out page and mobile application-based “AppChoices” download page
European Interactive Digital Advertising Alliance (EDAA)’s consumer opt-out page
Network Advertising Initiative (NAI)’s self-regulatory opt-out page

Links to 3rd Party Sites

Our site includes links to other websites whose privacy practices may differ from those of PatronManager. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button and other interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

The security of your personally identifiable information is important to us. If you enter sensitive information (such as credit card numbers) on our registration forms, we encrypt that information using secure socket layer technology (SSL).

To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Secure_Sockets_Layer

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at privacy@patronmanager.com.

Testimonials

From time to time, we post customer testimonials on our website, which may contain personally identifiable information such as the customer’s name. In this case, we obtain the customer’s consent prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@patronmanager.com.

Blogs

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy@patronmanager.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our blog is also managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact of login into the third party application if you want the personally identifiable information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Promotions

From time to time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as ZIP code).

Communications from the Site – Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for privacy, we provide you a way to unsubscribe within each newsletter. In addition, we also offer you the ability to edit and delete your account information (see next section).

Your Ability to Edit and Delete Your Account Information and Preferences

Upon request PatronManager will provide you with information about whether we hold any of your personal information or are processing information that we have collected from you. You may access, correct, or request deletion of your personal information by emailing privacy@patronmanager.com

PatronManager gives you the ability to edit your PatronManager Account Information and preferences at any time by notifying us of the changes you wish to make by emailing privacy@patronmanager.com. You may request deletion of your PatronManager account or information by emailing privacy@patronmanager.com. Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity–which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.

Individuals within the European Union or European Economic Area are entitled to additional choices as a result of data privacy law known as the EU General Data Protection Regulation, more commonly referred to as “GDPR”. The following are those additional choices:

Access and Export: You may also request a machine readable format export of your by contacting privacy@patronmanager.com.
Limit Use: You can request that we limit the use of your data by contacting privacy@patronmanager.com.
Rectification: If you find inaccuracies in your information, you have the ability to request that those inaccuracies be corrected by submitting a request to privacy@patronmanager.com.
Removal: You can request that your data be removed from the PatronManager system by contacting privacy@patronmanager.com. For legal, accounting, and safety reasons, some data may not be able to be immediately removed or anonymized. For example, to comply with anti-money laundering laws, we may be required to maintain personal information tied to financial transactions. Such data may only be able to be removed after a minimum required data retention period.

All inquiries will receive responses within 30 days of our receipt of them.

Please be advised that some statistical information may possibly remain in our archived records after your account has been deleted. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

California, Virginia, and Applicable U.S. State Law Privacy

This section of our Privacy Policy supplements the information contained throughout the Privacy Policy and applies solely to visitors, users, and others who reside in the State of California, the Commonwealth of Virginia, or other jurisdictions granted similar rights and setting forth similar requirements as the foregoing jurisdictions. We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended, (“CCPA”) and other California privacy laws; Virginia’s Consumer Data Protection Act, as amended, and any other similarly structured U.S. state laws that requires this notice under applicable law.

Collection. We collect certain categories of personal information about you. We collect the following types of categories of personal information:

Identifiers: including but not limited to name, telephone number, address, email address
Commercial Information: including but not limited to financial account information, payment card information, purchase and transaction history;
Internet or other electronic network activity information: including but not limited to computer and connection information, IP address, and cookies and other tracking technologies described further above; and
Inferences: drawn from the above categories of personal information.
Sensitive personal information: account login and password information

Purposes. We collect personal information for the business and commercial purposes set forth in this privacy policy.

Sources. Consistent with the Privacy Policy above, we collect certain categories of personal data directly from you and, in some circumstances, third parties. The categories of sources that we collect personal data from in the prior 12 months includes the following:

Information Collected from Event Attendees;
Online advertising networks;
Third party websites and mobile applicable (e.g., websites that share information with us or our advertising partners);
Our websites; and
Your communications with us.

Disclosures to Third Parties. Pursuant to and consistent with the purposes for collecting your information as set forth in this Privacy Policy we disclose certain categories of personal data to third parties who are considered “service providers” or “processors” under applicable law. The categories of personal information we may disclose include:

Identifiers: including but not limited to name, telephone number, address, email address
Commercial Information: including but not limited to financial account information, payment card information, purchase and transaction history
Internet or other electronic network activity information: including but not limited to computer and connection information, IP address, and cookies and other tracking technologies described further above; and
Inferences: drawn from the above categories of personal information.

As described in this Privacy Policy above, applicable business purposes for such disclosures include, without limitation, product and service fulfillment, internal operations, prevention of fraud and other harm, and legal compliance.

The categories of third party service providers to which we may share the above categories of information, include, without limitation, payment processing companies, data analytics providers, fraud prevention providers, cloud storage providers, IT service providers, delivery partners, and marketing companies.

In the preceding twelve (12) months, we may have sold or shared personal information or used personal information for targeted advertising purposes; however, we do not use your personal information to profile you in furtherance of decisions that produce legal or significantly similar effects (as defined under applicable law). To the extent applicable law grants you the right to opt-out of the sale of your personal information or the sharing of your personal information for targeted advertising purposes, you can opt-out by submitting information via the DO NOT SELL OR SHARE MY PERSONAL INFORMATION form or by exercising the methods set forth under the “Exercising Your Rights” section below.

Your Rights and Choices

California, Virginia, and other applicable U.S. State laws may grant you certain rights—subject to all applicable limitations, exemptions, or exceptions—regarding our collection and use of your personal information. These rights include, to the extent applicable and to the extent granted under applicable law:

The right to confirm whether personal information about you is processed and to access such personal information;
The right to request the disclosures of (1) what personal information has been collected; (2) the categories of sources from which the personal information was collected; (3) the business or commercial purpose for collection or selling personal information; (4) the categories of third parties with whom we share personal information; and (5) the specific pieces of personal information we have collected about you, also called data portability;
The right to request the deletion of your personal information that we have collected;
The right to request the correction of your personal information that we collected;
The right to opt-out of targeted advertising and the sharing of personal information that is shared for cross-contextual behavioral advertising purposes;
The right to opt-out of the automated profiling of your personal information in furtherance of decisions that produce legal or similarly significant effects concerning you;
The right to opt-out of the sale of your personal information;
The right to limit our processing of sensitive personal information to what is necessary; and
The right to not be discriminated against due to your exercise of your rights under applicable law. We do not discriminate against users for exercising the rights granted to them under applicable law.

The above rights are only exercisable by you where applicable law in the jurisdiction in which you reside actually grants you the right being exerted. When exercising your right to deletion (to the extent applicable), please identify the information that you wish to be deleted and whether you would like to delete your account. Please note that the exercising of your right to deletion will result in the deletion of the personal information that we have collected about you. This may result in our inability to further provide services to you in the future.

Exercising Your Rights. To exercise the rights described above only to the extent applicable law grants you such rights, please submit a verifiable consumer request to:

Email us: privacy@patronmanager.com

Only you or a registered agent (if and only as permitted under applicable law) that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you have a registered agent act on your behalf, we have the right to authenticate such agent’s authority to act. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format. Your request will be responded to within 45 days, and in any event, we will respond to you within the timeframe required under applicable law. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If we deny your request, you can appeal such denial by emailing us: privacy@patronmanager.com.

Changes to this Privacy Policy

We may update this Privacy Policy and its updated date to reflect changes to our data governance practices. If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Updated: 7/14/2023

For questions or comments on this policy email privacy@patronmanager.com or write Privacy Manager, PatronManager, 10675 Perry Hwy, #1316, Wexford, PA 15090.