Who Are We?
Here at PatronManager, our backgrounds are as diverse as this city, but we have one thread that ties us all together — we are passionate about arts, culture and live entertainment and want to see these industries succeed.
What Are We Doing?
We provide our clients with world-class customer relationship management, including box office ticketing, fundraising, and marketing technology, all rolled into one system: PatronManager, which is built entirely on the salesforce.com platform.
Where Are We?
Our corporate headquarters are located right in the heart of the theatre district in NYC! You can practically step outside and see the flashing lights of Broadway. That being said, some of our positions are pretty flexible, and we have team members across the world.
What Are You Waiting For?
Check out our available positions:
Lead Test Engineer
We’re hiring a Lead Test Engineer to join our Product Development team at PatronManager, a CRM system that combines box office ticketing, fundraising, marketing, and staff collaboration, built entirely on the cloud-based Salesforce platform. At PatronManager, our clients are predominantly arts and cultural organizations (theatres, orchestras, dance companies, and museums) that use PatronManager to run their business. We believe in providing our customers with high-quality technology, as well as the knowledge and expertise to use it to make their organizations successful.
This role requires expertise in testing web applications, both consumer facing and back office. Our product is built entirely on Salesforce, so having a strong grasp of Salesforce development practices and technologies is highly desirable.
Our clients are passionate about their work, and we share their love of and belief in the power of the arts. If you are a talented and experienced test engineer with Salesforce experience and a strong interest in the arts, we want to work with you!
This role reports to the Director of Product Development.
In this role, you’ll:
- Spearhead the strategic test planning process, documentation, and the execution of that plan to meet deadlines and drive efficiency. This includes writing and overseeing the execution of tests (manual and automated), monitoring testing progress, reporting status, defects and retesting outcomes, tracking defect fixes and new features, and signing off on code quality.
- Build a suite of automated regression tests using tooling appropriate for the Salesforce platform. Tooling selection will be at your recommendation and prior experience.
- Work with a small team of QA testers.
- Interface closely with the product and engineering teams on the product roadmap, the design of our new features and functionality, and the release schedule.
- Participate in release planning and discovery sessions to gather and validate requirements for testing.
- Maintain strong relationships with colleagues in other departments, specifically Engineering and Client Administration (Support).
- Work as a key member of our team to craft a spirit and culture of efficiency and accountability, to our internal teams and to our customers.
Our ideal candidate will have some combination of the following experience and skills:
- Testing expertise: A solid understanding of software testing process and methodology, from Unit Testing through User Acceptance to include: Functional, System, Integration, Regression, and load/performance testing.
- Automation: Real world experience with building and managing large suites of automated tests.
- Arts enthusiasm: You’ll love working here if you have an interest in the arts, whether it be personal or professional.
- A mix of enterprise and consumer experience: We create a B2B product that has both a B2B and a B2C purpose. Our system enables employees at arts organizations to manage their own work and it has certain features and functionality that are public-facing.
- Technical proficiency and tools: We use Jira for issue tracking and are migrating to managing test suites using the Zephyr add-on for Jira. A proficiency with relational data and loading and extracting data from the Salesforce platform is strongly recommended. Work has been started on creating a suite of automated regression tests using WebDriver.
- Customer-centric mindset: Because we are passionate about helping our clients be financially sustainable, you should be able to craft the testing plan and prioritize the testing in way that balances benefit and risk with our customer’s needs in mind.
- Ability to manage multiple projects: Because our company is in a growth phase, and will be for the foreseeable future, we have multiple projects running at the same time that have varying testing timelines and needs.
- Communication: Strong analytical, verbal, and written skills.
- Non-profit and/or arts management software experience: You’ve worked at a company that builds box office ticketing systems, fundraising platforms, marketing systems, or other databases or software that our clients are likely to have used.
Other details:
Competitive salary commensurate with experience. Total compensation package includes United Healthcare health insurance (partially paid by the employer), PTO, flexibility to work remotely part of the time, and a 401K plan.
Our company is headquartered in New York City, and our staff is 50/50 onsite and remote. Because the majority of the Product Development Team is based in our New York City office, candidates who live in the New York City area and can come into the office for part of the time are preferred. Our Engineering Team is based in New Haven, CT, and we have an office there as well. However, we will consider outstanding candidates from other cities.
How to apply:
If this sounds like a great fit for your skills and interests, write to us and tell us why. Your cover letter should make your case for why we should hire you to do this specific job. Submit your resume and cover letter here. Applications are considered on a rolling basis.
Junior Staff Accountant
PatronManager is hiring a Junior Staff Accountant to join our Finance team. In this role, you’ll be part accountant, part financial analyst, and part problem solver. Our ideal candidate has a strong understanding of accounting principles and demonstrates a high level of accuracy, attention to detail and confidentiality.
Responsibilities
- Handling Accounts Payable and Account Receivable
- Assisting with the billing process
- Managing expense reports
- Conducting financial analyses for use by senior management
- Distilling complex financial data into actionable information
- Reconciling bank and balance sheet accounts
Requirements
- Bachelor’s degree in Accounting or Finance
- 1- 3 years of Accounting experience
- Solid understanding of GAAP rules and revenue recognition standards
- Intermediate or advanced Excel skills and comfort working with large datasets
- Familiarity with accounting software
- Excellent data entry skills, with extreme attention to detail.
- Strong analytical, organizational and time management skills.
- An internal sense of urgency and ability to meet strict deadlines.
Bonus Points
- Experience working for a SaaS company
- Experience working with SalesForce
- Experience with Intacct ERP
Other Details
PatronManager is headquartered in New York City. This position is located in downtown Pittsburgh, PA at the ShowClix office. The incumbent must feel comfortable interacting with remote team members.
Compensation
Competitive salary with health insurance, PTO, 401k, life insurance, disability insurance and more!
To apply, please submit a cover letter and resume to HR[at]patrontechnology.com and include “Junior Staff Accountant” in the subject line.
Sales Engineer
Reporting to the Director of Product Development, the Sales Engineer plays a critical role in the product and sales organization, as the key resource supporting the sales team from the product side to help solve for complex technical issues during the sales process. The Sales Engineer works directly with Product and Sales staff and may participate in the sales process, either by supporting the AEs by helping to evaluate, solve, and show a path forward for things that a prospect needs that are either custom or workarounds, and/or by participating in sales calls and meetings. The Sales Engineer also works with the onboarding team following contract closing to provide critical information and needs discovered during the sales process.
The candidate must have a complex set of skills including: technical skill, significant creativity towards solving difficult problems, sales focus and presentation skills, and a high degree self-motivation as this job is highly independent and self-regulating.
This job is a strong fit for you (in addition to having deep knowledge of PatronManager and Salesforce) if you excel at:
- Articulating the features and benefits of PatronManager
- Thinking creatively to solve the business needs of a client
- Understanding the business problems and processes inside non-profit arts organizations
- Ability to persuasively communicate alternative technical options to non-technical people
- Working with all levels of clients from intern to executive director
- Using your extensive technical knowledge of product offerings to help support and grow sales and product awareness
Core responsibilities/Essential functions:
- Support onsite and virtual sales team product demonstrations
- Articulate product features and benefits both orally and in writing
- Conduct discovery sessions and requirements gathering for high profile prospects
- Assess potential application of company products, AppExchange products, and other solutions that meet prospects’ needs
- Scope, test, and document technical solutions required to meet a prospect’s needs
- Maintain and administer product demo environments
- Provide RFP functionality requirement responses when needed
- Work cross-departmentally to ensure a smooth and successful new client transition to our onboarding team
- Work with the marketing team to create feature/product collateral for the sales team, as needed
- Serve as an additional technical resource for the implementation team when needed
- Provide engagement reports to appropriate internal teams to identify client needs and outline interactions and meetings held with clients
- Special projects as assigned
This job is currently located in the New York City office though candidates who would like to work remotely are also welcome to apply. To apply, please submit a cover letter and resume to HR[at]patrontechnology.com and include “Sales Engineer” in the subject line.
Staff Accountant
We’re hiring a Staff Accountant to join our Finance team. You’ll be part financial analyst, part accountant, and part problem solver. Our ideal candidate has a strong understanding of accounting principles and demonstrates a high level of accuracy, attention to detail and confidentiality.
Responsibilities Include (but are not limited to)
- Managing the billing process, including setting new clients up in our system, creating billing reports, and ensuring timely, accurate invoicing
- Managing commissions
- Conducting financial analyses for use by senior management
- Distilling complex financial data into actionable information
- Prepare and file quarterly State Sales Tax and annual 1099s (Ex: MISC, INT, OID & K)
Requirements
- Bachelor’s degree in Accounting or Finance from an accredited university
- 2-4 years of demonstrated accounting experience
- Solid understanding of and practical experience with GAAP rules and revenue recognition standards
- Intermediate or advanced Excel skills and comfort working with large datasets
- Intermediate or advanced Excel skills and comfort working with large datasets
- Familiarity with accounting software
- Excellent data entry skills, with extreme attention to detail
- Strong analytical, organizational and time management skills.
- An internal sense of urgency and ability to meet strict deadlines.
Bonus Points
- Salesforce.com experience, especially creating complex reports
- Experience working at a SaaS technology company
- Experience with Intacct ERP
Other Details
PatronManager is headquartered in New York City. This position is located in downtown Pittsburgh, PA at our ShowClix office. The incumbent must feel comfortable interacting with remote team members.
Compensation
Competitive salary with health insurance, PTO, 401k, life insurance, disability insurance and more!
To apply, please submit a cover letter and resume to HR[at]patrontechnology.com and include “Staff Accountant” in the subject line.
