PatronManager’s mission is to revolutionize the ticketing industry by providing arts, culture, and live entertainment organizations with integrated world-class customer relationship management, box office ticketing, fundraising, and marketing solutions, built entirely on the world’s most advanced cloud-based CRM platform – Salesforce.
Since launching in 2010, PatronManager has been the fastest growing platform for arts & culture organizations in the U.S. Over 675 organizations use PatronManager, primarily symphony orchestras, theatres, opera companies, dance companies, university performing arts centers, and museums.
The company was founded by Eugene Carr, a multi-faceted innovator and professionally trained cellist who served as Executive Director of New York City’s American Symphony Orchestra and then started CultureFinder.com, the first to bring cultural event listings and online ticketing to AOL in the 1990’s. Mr. Carr founded the company in 2001 with Ross Kudwitt, and the company quickly became the leader in e-marketing technology for arts non-profits with its first product, PatronMail.
Michelle Paul, Managing Director
A close observer of arts management trends and technology development, Michelle is a frequent speaker on these topics having presented over 20 sessions nationally and internationally, including for the National Arts Marketing Project Conference, INTIX (the International Ticketing Association), Arts Reach, and Dreamforce, to name a few. She is the co-author (with PatronManager founder Gene Carr) of Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century, a handbook for the industry about the importance of building and strengthening relationships with arts patrons.
Michelle is a former board member of ELNYA (Emerging Leaders of New York Arts), a professional development group for arts administrators in their 20s and 30s, and served on multiple committees for INTIX. She is a Salesforce certified Advanced Administrator and App Builder, and holds a B.A. in Classics from Wesleyan University, where she was on the board of the student-run theatre company, Second Stage.
David Esposito, CTO
Dave graduated with distinction from Worcester Polytechnic Institute with a BS in Computer Science, after which he founded and became CTO of Powerdime.com. As part of the team at Nine Summer, a software development and consulting firm based in Connecticut, he‘s had strategic involvement in many projects including Crisply.com, TrivialPursuit.com, The History Channel, Readers Digest, Rave Wireless, and Comtex News Network. He holds numerous patents for his work on accessibility features built into Microsoft Windows.
Robert Friend, VP, Business Development & Consulting
Robert has served as an Adjunct for several graduate-level Performing Arts Management programs, including the North Carolina School of the Arts and Brooklyn College’s Program in Performing Arts Management. Previously, he served as founder and lead consultant for Strategic Entertainment Group, a consulting company providing insight and support for arts organizations across North America. His tenure includes serving as Executive Director for several Connecticut-based performing arts and education service organizations, as Director of Marketing and Operations for California’s Tony Award-winning La Jolla Playhouse, as Director of Institutional Advancement for Connecticut’s Historic Garde Arts Center, and as Associate Director of Marketing for Connecticut’s Tony Award-winning Long Wharf Theatre.
Robert is a graduate of Boston’s Emerson College and serves on the College’s Board of Trustees. He is a past Board member of the League of Historic American Theatres and recently served as Board Secretary for the International Ticketing Association (INTIX).
Rachel Hands, Director of Client Administration
In her previous roles, Rachel helped to implement PatronManager at organizations in and around Boston, where she’s based. A New Mexico native, Rachel is also a classically trained musician, with a B.M. in horn performance from the University of Massachusetts Amherst and an M.M. in music history from the University of Cincinnati College-Conservatory of Music.
Jen Leavitt, Director of Product Development
Jen has presented on industry trends, data health, engaging audiences, next generation fundraising, increasing revenue, and change management at a number of conferences including INTIX, TCG, American Alliance of Museums Annual Conference, and the Museum Trustees Association. As the Director of Product Development at Patron Manager, she oversees the roadmap for future enhancements, based on customer feedback and industry trends.
In her free time, Jen volunteers as a docent at the recently restored Frank Lloyd Wright home and Los Angeles’s first UNESCO World Heritage Site, Hollyhock House.
Paul Miller, VP, Sales – Non-Profit Ticketing
In 2011 Paul founded NeverDark, a full-service consulting firm where communications professionals with arts and culture backgrounds help clients develop and enrich their audiences. He was an early-adopter of PatronManager, bringing the Glimmerglass Opera onboard in 2011, and he has since served dozens of PatronManager clients in areas as wide-ranging as pre-implementation onboarding, complex data migration, premium level support, and strategic PatronManager consulting.
Paul is a multi-genre percussionist specializing in musical theater, where has played in over 2000 performances throughout New York and New Jersey. He holds a BA in the Humanities from Thomas Edison University in Trenton, New Jersey, and an MFA in Writing and Literature from National University in San Diego, California.
Anupam Palit, CFO
Anupam graduated from McGill University with a Bachelors of Commerce degree and a Masters of Business Administration from Columbia University. He is also recognized as a Chartered Financial Analyst.
Eugene Carr, Chief Innovation Officer
As co-founder and CEO of Patron Technology, Mr. Carr wrote Wired for Culture: How E-mail Marketing is Revolutionizing Arts Marketing, which forecast that email would transform the arts industry. The company’s first product, PatronMail, launched in 2001 and provided email marketing technology to over 1,800 arts & cultural organizations.
In 2011, Mr. Carr co-wrote with Michelle Paul Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century, which described how CRM would change the way arts organizations build relationships with their ticket buyers and donors. Aligning with that vision, the company launched PatronManager, an integrated box office ticketing, marketing, and development solution built entirely on the world’s most advanced cloud-based CRM platform – Salesforce. Today, PatronManager is used by over 700 organizations in the U.S. and Canada, including symphony orchestras, theatres, opera companies, dance companies, university performing arts centers, and museums.
Mr. Carr’s first technology company in 1995 was the groundbreaking national arts listing site Culturefinder.com, funded by AOL Ventures and Comcast. CultureFinder.com was first to introduce online ticketing on AOL in 1998.
As a speaker, Mr. Carr has given hundreds of seminars in the United States, Europe, and South America, including the National Arts Marketing Project, ArtsReach, Arts & Business Council, INTIX, and the League of Historic American Theatres.
Mr. Carr, originally trained as a professional cellist at the Oberlin Conservatory and The Juilliard School, later earned an MBA from Columbia Business School. He served as the Executive Director of the American Symphony and Concordia Orchestras from 1991-95 and prior to that in management positions at American Express. He is the co-chairman of LaunchU, an alumni-lead program he initiated for entrepreneurship at Oberlin College as a member of the President’s Advisory Board.
As a musician he has performed in chamber music and orchestral concerts across the country and in over 40 countries abroad. His first solo album, Alba, is available at www.alba-cd.com.