PatronManager’s mission is to revolutionize the ticketing industry by providing arts, culture, and live entertainment organizations with integrated world-class customer relationship management, box office ticketing, fundraising, and marketing solutions, built entirely on the world’s most advanced cloud-based CRM platform – Salesforce.com.
Since launching in 2010, PatronManager has been the fastest growing platform for arts & culture organizations in the U.S. Over 700 organizations use PatronManager, primarily symphony orchestras, theatres, opera companies, dance companies, university performing arts centers, and museums.
Patron Technology was founded by Eugene Carr, a multi-faceted innovator and professionally trained cellist who served as Executive Director of New York City’s American Symphony Orchestra and then started CultureFinder.com, the first to bring cultural event listings and online ticketing to AOL in the 1990’s. Mr. Carr founded Patron Technology in 2001 with Ross Kudwitt, and the company quickly became the leader in e-marketing technology for arts non-profits with its first product, PatronMail.
Eugene Carr, Founder & CEO
As co-founder and CEO of Patron Technology, Mr. Carr wrote Wired for Culture: How E-mail Marketing is Revolutionizing Arts Marketing, which forecast that email would transform the arts industry. The company’s first product, PatronMail, launched in 2001 and provided email marketing technology to over 1,800 arts & cultural organizations.
In 2011, Mr. Carr co-wrote with Michelle Paul Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century, which described how CRM would change the way arts organizations build relationships with their ticket buyers and donors. Aligning with that vision, the company launched PatronManager, an integrated box office ticketing, marketing, and development solution built entirely on the world’s most advanced cloud-based CRM platform – Salesforce.com. Today, PatronManager is used by over 700 organizations in the U.S. and Canada, including symphony orchestras, theatres, opera companies, dance companies, university performing arts centers, and museums.
Mr. Carr’s first technology company in 1995 was the groundbreaking national arts listing site Culturefinder.com, funded by AOL Ventures and Comcast. CultureFinder.com was first to introduce online ticketing on AOL in 1998.
As a speaker, Mr. Carr has given hundreds of seminars in the United States, Europe, and South America, including the National Arts Marketing Project, ArtsReach, Arts & Business Council, INTIX, and the League of Historic American Theatres.
Mr. Carr, originally trained as a professional cellist at the Oberlin Conservatory and The Juilliard School, later earned an MBA from Columbia Business School. He served as the Executive Director of the American Symphony and Concordia Orchestras from 1991-95 and prior to that in management positions at American Express. He is the co-chairman of LaunchU, an alumni-lead program he initiated for entrepreneurship at Oberlin College as a member of the President’s Advisory Board.
As a musician he has performed in chamber music and orchestral concerts across the country and in over 40 countries abroad. His first solo album, Alba, is available at www.alba-cd.com.
Anupam Palit, CFO
A passionate devotee of all things marketing, Anupam is an Adjunct Professor of Marketing at New York University. Additionally, as a multi-instrumentalist and licensed soccer coach, Anupam is involved in local theater and youth athletics in his hometown of West Orange, NJ.
David Esposito, CTO
Dave graduated with distinction from Worcester Polytechnic Institute with a BS in Computer Science, after which he founded and became CTO of Powerdime.com. As part of the team at Nine Summer, a software development and consulting firm based in Connecticut, he‘s had strategic involvement in many projects including Crisply.com, TrivialPursuit.com, The History Channel, Readers Digest, Rave Wireless, and Comtex News Network. He holds numerous patents for his work on accessibility features built into Microsoft Windows.
Michelle Paul, Vice President Product
A close observer of arts marketing and management trends, Michelle has presented over 20 seminars on the topic since 2008, including sessions at the National Arts Marketing Project Conference, INTIX, Arts Reach, and Dreamforce, as well as multi-city tours in the United States and Spain. She is the co-author of Breaking the Fifth Wall: Rethinking Arts Marketing for the 21st Century, published in April 2011, a handbook for the industry about the importance of building and strengthening relationships with arts patrons. Michelle also co-chairs the conference committee for the annual PatronManager Community Meeting.
Michelle is a former board member of ELNYA (Emerging Leaders of New York Arts), a professional development group for arts administrators in their 20s and 30s, and currently serves on two committees for INTIX (the International Ticketing Association). She holds a B.A. in Classics from Wesleyan University, but since earning her Salesforce Advanced Administrator and App Builder certifications, she spends much more time translating apex code exceptions than ancient Greek, these days.
Nathan Anderson, Vice President, Operations
Prior to joining PatronManager in 2009, Nathan was an Associate Director at Nielsen IAG, the premier ad effectiveness research company. While at Nielsen, Nathan managed the live ad data collection process and technology for all television media. He has an MFA in Acting from the University of North Carolina at Greensboro.
Joe Tish, Director of Implementation Services
Before joining PatronManager, Joe spent seven years with Tickets.com providing key leadership on client acquisition and retention, product development strategy, and account management. Joe has over 20 years of experience working in the live entertainment industry with experience in the non-profit and commercial arts, entertainment, sports, and technology sectors. In his career, he has been involved in every aspect of the industry, including sales, marketing, touring, product development and business strategies, and client services. Joe is a proud member of INTIX and has served on the annual INTIX Conference Sessions Planning committee.
A Midwest native and California transplant, Joe can sometimes be seen treading the boards of a local theatre and in his earlier career he served as Director of Front of House Operations for the Des Moines Community Playhouse and held professional stage and company management positions with companies such as Gurtman and Murtha Artists, Asian Artists International, Bill Fegan Attractions, and Columbia Artists Management International.
Paul Miller, Senior Director, Sales & Marketing
In 2011 Paul founded NeverDark, a full-service consulting firm where communications professionals with arts and culture backgrounds help clients develop and enrich their audiences. Paul has worked with nearly 50 arts clients, including the Glimmerglass Festival, Pasadena Playhouse, Atlantic Classical Orchestra, Orlando Shakespeare Theater, Michigan Science Center, and the Count Basie Theatre. Paul also serves as co-founder and Board Vice President of the forthcoming Museum of American Theater in New York City.
Paul was an early-adopter of PatronManager, bringing the Glimmerglass Opera onboard in 2011, and he has since served dozens of PatronManager clients in areas as wide-ranging as pre-implementation onboarding, complex data migration, premium level support, and strategic PatronManager consulting. He frequently represents Patron at industry conferences and is currently responsible for Patron’s sales and marketing departments.
Paul is a multi-genre percussionist specializing in musical theater, where has played in over 2000 performances throughout New York and New Jersey. He holds a BA in the Humanities from Thomas Edison University in Trenton, New Jersey, and an MFA in Writing and Literature from National University in San Diego, California, graduating both institutions with honors.
Robert Friend, Vice President, Business Development & Consulting
Robert is currently an Adjunct for Brooklyn College’s Graduate Program in Performing Arts Management. Previously, he served as founder and lead consultant for Strategic Entertainment Group, a consulting company providing insight and support for arts organizations across North America. His tenure includes serving as Executive Director for several Connecticut-based performing arts and education service organizations, as Director of Marketing and Operations for California’s Tony Award-winning La Jolla Playhouse, as Director of Institutional Advancement for Connecticut’s Historic Garde Arts Center, and as Associate Director of Marketing for Connecticut’s Tony Award-winning Long Wharf Theatre.
Robert is a graduate of Boston’s Emerson College and serves on the College’s Board of Trustees. He is a past Board member of the League of Historic American Theatres and currently serves as Board Secretary for the International Ticketing Association (INTIX).