Today’s blog post is written by Emma Smith, Creative Technologist, PatronManager.
This is the first in a series of three posts about the product design process here at PatronManager. We hope this gives you some insight into our process for designing new features as well as some ideas about creative thinking and collaboration.
My role as Creative Technologist here at PatronManager is to help find ways to more fully weave design into our product development practice. This could be anything from revamping existing features to prototyping new ones. As part of this effort, I recently started hosting a series of internal design workshops called “Open Studio.” These workshops are meant to be a gathering akin to the Design Thinking sessions held by Stanford’s dSchool, or (a really short version of) Google’s Design Sprint.
Open Studio works like this: anyone from within PatronManager is allowed (and encouraged) to attend! The calendar invitation that I send out company-wide literally says: “Hey, I’ll be designing something. Come join me!” In the sessions I’ve held so far we’ve had representatives from all over the company across multiple departments and experience levels; from senior managers to marketers to developers to customer support to sales, you name it.
We all gather in a room, close our laptops, tuck away our phones, and put a “problem” we need to solve in the center of the room. Last week, for example, the question I posed for the group was: How can we let patrons pick their own seats when they buy a subscription? And how can we do it in a way that accommodates all the various notions of “subscription” that an arts organization may have? How can we make this patron experience really fantastic?Read the Article