Today’s blog post is written by Kate Levine, Client Support Specialist, PatronManager.
At the end of my senior year in high school, I was awarded the superlative of “friendliest” by my peers in the senior class. At the time, I was really surprised that my classmates voted for me to have this specific title, not because I wasn’t friendly, but because I was a fairly quiet teenager! Nevertheless, I was honored to be thought of in this way and graduated feeling hopeful that I would carry this trait with me throughout my life.
As I started my career in box office management, and now in customer support with PatronManager, I have found friendliness to be a vital asset for my work! With a few years under my belt being on the front lines in various customer service roles, I can safely say that simply being a nice person is a huge part of what has made me successful. But beyond basic human decency, why is this idea of being friendly such a big deal in our industry? To quote a blog post I recently stumbled upon: Read the Article