Our PatronManager Certified Admin of the Month for June is Francesca Gabourel, Marketing and Events Manager at ODC Dance in San Francisco, California.
We asked Francesca some questions about her journey and current role as a PatronManager Administrator at her organization. Here is what she shared with us:
Today’s blog post is written by Alyssa Jean, Sales Development Representative, PatronManager.
A “trusted advisor” can generally be described as a person whom someone trusts to guide them through a transactional process. Their role in a sales transaction is to help people make an informed decision based on their specific wants and needs, rather than swaying them one way or the other based on business incentives. Odds are, you’ve had an experience with a trusted advisor at some point in your life, whether it was shopping for a new car, seeking out advice on which washing machine to buy, or making any other significant purchase where an outsider’s knowledge in a particular industry was helpful.
I think you see where I’m going with this… in a similar manner, we in the arts should be employing our box office and customer service representatives to work on behalf of our patrons as trusted advisors. Think about it! At the end of the day, your organization should want your patrons to purchase tickets to shows and events that they will enjoy and that will ultimately inspire them to come back over and over again. So what exactly does it take to evolve from just a ticket-seller to a trusted advisor? Put simply, a deep understanding of what your organization has to offer as well as a deep understanding of what your patrons’ wants and needs are.Read the Article
Today’s blog post is written by Emma Smith, Designer & Creative Technologist, PatronManager.
Let me set the scene. The Director of Engineering was pacing up and down the aisle of desks, casually checking in to see what everyone was working on, all the while muttering a question under his breath: Is Steve wearing makeup and nail polish?
Steve wasn’t wearing makeup, but I was, or at least I had been the night before. I snuck off to the restroom to double-check that I’d washed it all off, my mind racing about the letter I’d sent to HR the week prior, coming out as transgender, and asking for support. They never responded.
At that point, I was “out” everywhere but at work. I loved my job. I got to work with smart people solving tough problems. It was one of those tech jobs that’s almost absurdly cushy. Every morning we ate a catered Scandinavian breakfast. From my desk, I could see all the way up the East River. The job was fantastic in all respects but one: I had to erase myself to be there, which in turn, erased all that was good about the job.
Who knows? Maybe that odd inquiry into makeup habits had nothing to do with me. Maybe I was just paranoid. Even so, why was I paranoid at my job to begin with? New York State law was clearly on my side. But that meant almost nothing in this environment where the culture wasn’t there. So when someone from PatronManager reached out to me and said I might be a good fit for a new position there, I jumped at the chance.Read the Article
Today’s blog post is written by Christina Johnson, Senior Manager of Client Support, PatronManager.
With remote work on the rise, it’s become more and more important for organizations to adapt their processes to a world where distributed work is more common and in-demand. Whether your employees work from home once a week or in a more long-term way, an intentional strategy and remote-first mentality can help your organization succeed in this new work environment. Two weeks ago, my colleague Shasti discussed the importance of collaboration and communication in this blog post. This week I’ll get more specific and talk strategy for teams working remotely. Read the Article
If you’re an Amazon Prime member (and given the numbers Amazon reports, you probably are), you’ve got a bundle of benefits that go far beyond the basic free two-day shipping that was the original premise and promise.
The Amazon strategy that has played out over the past few years reflects an intriguing approach to pricing — bundling a suite of benefits that each on its own has substantial value — to justify the overall annual Prime service fee. Aside from the free two-day shipping, there’s a wide array of music, data storage, and free movies — as well as pricing and delivery benefits at some Whole Foods locations. These are not just trifles — they are substantial benefits. As a Prime member myself, after my first year I did the math to see if I saved money — but I don’t bother any longer because of all these other benefits. Read the Article
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r PatronManager Certified Admin of the Month for May is Evan Valle, Box Office Manager at Orlando Shakes in Orlando, Florida.
We asked Evan some questions about his journey and current role as a PatronManager Administrator at his organization. Here is what he shared with us:
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