Today’s guest blog post is written by Hatsumi Yoshida, Assistant Bookkeeper, Patron Technology.
Prior to making the jump into the arts sector with my role here at PatronManager, I held two different positions in customer service. One as a sales associate/cashier at a famous Times Square retailer, the other as a lead teller at one of the world’s largest commercial banks. My time in these positions really taught me how personalizing your service to the customer you are helping, can make all the difference.
When I began as a sales associate, connecting to customers was an exasperating experience. The clothing store I worked for had over one hundred employees and a high turnover rate, so they put very little time/money into properly training us. Consequently, I had a difficult time conversing with customers and ended up leaving my position after a year.Read the Article